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100% Data Center Uptime SLA
CoreLink's 100% Data Center Uptime Service Level Agreement (SLA) covers all the key infrastructure elements and service metrics like power, temperature, network availability, and service credits.
The Service Level Agreement relates to the use of products and services offered by CoreLink Data Centers.
CoreLink is committed to providing services to you at a standard of excellence on par or higher with the best practices in the industry. 100% data center uptime, network uptime and server availability are of the highest importance.
The following selected information is designed to assure you of the top-tier performance and guaranteed maximum uptime you can expect from CoreLink.
If you, as a customer, ordered Redundant Power (aka A+B Power), then CoreLink provisions pairs of power circuits to supply your space with a Primary Power Circuit (aka A-side Power Circuit) and Redundant Power Circuit (aka B-side Power Circuit). The Redundant Power does not allow for additional usable power over the contracted primary power circuit. CoreLink offers the following Uptime commitment for Redundant Power: Subject to certain conditions, the AC or DC power to your Space shall be available not less than 100% of the time.
CoreLink provides temperature control at the premises using computer room air-conditioning ("CRAC"), measured by CoreLink installed and operated sensors. CoreLink offers the following 100% Uptime commitment for Temperature: Subject to certain conditions, CoreLink will maintain over a 24-hour period, an average ambient room temperature at the premises of 72 degrees Fahrenheit + or -5 degrees (the "Temperature Range").
If your services include Bandwidth Services, then CoreLink offers the following 100% Data Center Uptime commitment for Bandwidth Services: Subject to certain conditions, CoreLink will provide 100% Network Availability to you.
If CoreLink fails to meet the relevant Uptime commitments as set forth above, you may request a credit and upon verification, we will credit your account as outlined in your SLA.
Customer shall notify CoreLink prior to installing new equipment within the premises, and obtain prior approval from CoreLink before powering on any equipment. Upon new installation and initial operation of your equipment, and after any material alterations, CoreLink may need to make adjustments to the facility to accommodate such installation or alterations.
Notwithstanding anything to the contrary above, Uptime commitments shall not apply during the initial two weeks after each installation or material alteration.
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